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Posted 13 March 2025
Job ref: morson_240921

IT Business Analyst

IT Business Analyst – Service Management & BAU Transition

Duration: 6-Month Contract (Initial)

Daily Rate: £550 p/d Inside IR35

Location: Remote | Global Team

Our client, a global leader in supply chain solutions specialising in asset management and logistics, is seeking an IT Business Analyst with Service Management and BAU transition experience. This role is ideal for a BA with strong requirements gathering & UAT testing expertise, supporting the implementation of Service Management processes and transitioning tools from Project to BAU.

Key Responsibilities:

  • Lead requirements gathering for Service Management & BAU transition
  • Define functional & non-functional requirements for new processes
  • Support UAT testing – including script creation, execution & tracking
  • Facilitate the transition of IT tools from Project to BAU
  • Work closely with global IT & business teams to ensure a smooth transition
  • Analyse data to provide insights and recommendations
  • Gathering requirements to implement service management with ServiceNow
  • Stakeholder management (IT and business)  

Tech Stack:

 ServiceNow | SAP | Salesforce | JIRA | Confluence

Required Skills & Experience:

  • Proven experience as a Business Analyst in Service Management & BAU transition
  • Strong background in requirements gathering (functional and non-functional) and documentation
  • Ability to collaborate with global teams across multiple time zones.
  • Hands-on experience with UAT testing and regression testing
  • Understanding of IT service processes and how they transition into BAU
  • Experience in Supply Chain, Order Management, or Plant Management.
  • Excellent stakeholder management across IT & business teams

 Nice-to-Haves:

Spanish language skills (not essential but a plus!)

Apply now

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