Posted 13 March 2025
Job ref: morson_240921
IT Business Analyst
- Location: England, United Kingdom
- Salary: Market related
- Category
- Sector: IT and Digital
- Contract type Contract
- Consultant: Abdul Hamid
IT Business Analyst – Service Management & BAU Transition
Duration: 6-Month Contract (Initial)
Daily Rate: £550 p/d Inside IR35
Location: Remote | Global Team
Our client, a global leader in supply chain solutions specialising in asset management and logistics, is seeking an IT Business Analyst with Service Management and BAU transition experience. This role is ideal for a BA with strong requirements gathering & UAT testing expertise, supporting the implementation of Service Management processes and transitioning tools from Project to BAU.
Key Responsibilities:
- Lead requirements gathering for Service Management & BAU transition
- Define functional & non-functional requirements for new processes
- Support UAT testing – including script creation, execution & tracking
- Facilitate the transition of IT tools from Project to BAU
- Work closely with global IT & business teams to ensure a smooth transition
- Analyse data to provide insights and recommendations
- Gathering requirements to implement service management with ServiceNow
- Stakeholder management (IT and business)
Tech Stack:
ServiceNow | SAP | Salesforce | JIRA | Confluence
Required Skills & Experience:
- Proven experience as a Business Analyst in Service Management & BAU transition
- Strong background in requirements gathering (functional and non-functional) and documentation
- Ability to collaborate with global teams across multiple time zones.
- Hands-on experience with UAT testing and regression testing
- Understanding of IT service processes and how they transition into BAU
- Experience in Supply Chain, Order Management, or Plant Management.
- Excellent stakeholder management across IT & business teams
Nice-to-Haves:
Spanish language skills (not essential but a plus!)