Customer Success Manager

Rate: £18.90 per hour
Contract: Temporary (12 -18 months)
Location: East London

Start date: Immediate

Are you a proactive, detail-oriented individual with exceptional organisational skills? Join our client’s dynamic team in Borehamwood, where you’ll play a vital role in delivering outstanding service and operational efficiency.

Key Responsibilities:

As part of our team, you will:

• Respond promptly and professionally to initial enquiries.
• Prepare, issue, and manage quotations with accuracy and efficiency.
• Process payments securely and in a timely manner.
• Oversee and ensure compliance with relevant standards and procedures.
• Collaborate with operatives and contractors to address and resolve site issues.
• Maintain open, consistent communication with customers, ensuring their needs are met.

Experience & Skills Required:

We are looking for candidates who demonstrate the following:

• Resilience under pressure: Thrive in a fast-paced, high-pressure environment while maintaining focus and composure.
• Strong communication skills: Excellent telephone etiquette and a customer-focused approach.
• Technical proficiency: Competent PC literacy, with the ability to quickly adapt to new systems and deliver accurate work.
• Team player: Work collaboratively to achieve shared goals, contributing positively to team dynamics.
• Self-motivation: A results-driven mindset and a commitment to achieving success.
• Relationship-building skills: Ability to establish and nurture effective working relationships.

How to Apply:

If this sounds like the role for you, we’d love to hear from you! Please submit your application today.

Note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.