AOG Controller

AOG Controller Stansted Airport

Salary £65100 Annually with £3000 shift pay. If you have a B1 licence you will receive an additional £5000 on top of you annual salary.

Job Purpose 

The AOG team is an operationally critical business unit that ensure our customers’ AOG aircraft are recovered in a safe, compliant and efficient way by leveraging capability within Storm Aviation’s network and third-party service providers. The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.

Operation

• Provide a bespoke solution to a customers AOG occurrence.
• Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
• Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
• Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
• To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation.
• Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.

Compliance

• Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
• Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
• Uphold the companies policy on the KYC and approved supplier.

Cost

• Recording of cost expenditure during the AOG recovery for invoicing to the customer.
• Rasing purchase requisitions

Procurement, Logistics and Administration

• Assisting with planning and booking of flights and transport.
• Assisting with the procurement of standard parts, C&E and tooling
• Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.

Personal Attributes

• Good knowledge of Aircraft systems.
• Ability to work under pressure to react to operational requirements and time constraints.
• Flexibility and adaptability towards rapidly changing situations.
• Strong communication skills.
• Methodical approach towards planning and organising.

Experience and Knowledge

• Technical experience in aviation.
• Have a working knowledge of Aircraft Maintenance Production Planning.
• Experience of leading changes, and delivering productivity and operational improvement.
• Ability to build strong and effective relationships with internal and external stakeholders. 
• Trustworthy with the ability to work under pressure.