Centre of Excellence Controller

Centre of Excellence Controller Stansted

Salary £65100 Per Annum + additional for licence etc

Benefits Package: - Private Medical Insurance (after passed probation and can add family on for a fee) - Private Dental Insurance (after passed probation and can add family members on for a fee) - Life Assurance 3x annual salary - 7% employer contribution towards company pension - 25 days annual leave (with an increase after year 3,5 and 7 by one day after each milestone) - Buy up to 3 additional annual leave days in the year/Sell up to 5 annual leave days for the year - Employee Assistance programme - Employee referral bonus of £1,000 once a successful referred candidate has passed probation.

The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.

Operation

• Provide a bespoke solution to a customers AOG occurrence.
• Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
• Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
• Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
• To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation.
• Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.

Compliance

• Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
• Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
• Uphold the companies policy on the KYC and approved supplier.

Cost

• Recording of cost expenditure during the AOG recovery for invoicing to the customer.
• Rasing purchase requisitions

Procurement, Logistics and Administration

• Assisting with planning and booking of flights and transport.
• Assisting with the procurement of standard parts, C&E and tooling
• Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.

Personal Attributes

• Good knowledge of Aircraft systems.
• Ability to work under pressure to react to operational requirements and time constraints.
• Flexibility and adaptability towards rapidly changing situations.
• Strong communication skills.

5.1      Qualification & Education:

• Licence: UKCAA/EASA B1 with relevant type ratings and 6 months of recency in the past 2 years
• Proven Experience: Base / line maintenance expertise on commercial aircraft
• Qualification: Diploma, apprenticeship, or equivalent qualification

• Qualified Part66 Licence with a minimum of 5 years experience, or
• University degree relevant to Aircraft Engineering or aviation management.
  • Technical experience in aviation.
  • Have a working knowledge of Aircraft Maintenance Production Planning.
  • Experience of leading changes, and delivering productivity and operational improvement.
  • Ability to build strong and effective relationships with internal and external stakeholders. 
  • Trustworthy with the ability to work under pressure

5.2      Experience and Knowledge

• Technical experience in aviation.
• Have a working knowledge of Aircraft Maintenance Production Planning.
• Experience of leading changes, and delivering productivity and operational improvement.
• Ability to build strong and effective relationships with internal and external stakeholders. 
• Trustworthy with the ability to work under pressure.