Receptionist

Job Description

Receptionist

Customer Experience
. Greet all visitors with a warm welcome, creating a memorable experience.
. Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
. Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
. Escort visitors to meeting rooms as required.
. Take initiative to proactively address guest needs and answer questions.
. Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
. Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
. Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times.

General Duties

. Ensure all Front of House tasks such as visitor pre-registration mailbox management and event check-in desk/s are completed daily.
. Track all visitors, including vendors, visiting employees and guests, using client provided tool.
. Coordinate security access cards for employees and vendors.
. Coordinate printing and issue of visitor badges.
. Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
. Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
. Assist with tracking employee on-boarding/off-boarding processes.

Health, Safety, Security & Quality
. Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
. Comply with visitor management processes, ensuring compliance with company security policies.
. Understand & actively support our HSE and Quality Management programs.
. Ensure completion of Visitor Health & Safety Inductions as required. Essential Duties and Responsibilities
. Flexibility to cover as required and to work across all the departments.
. Efficiently support Client Managers, PA Community, and other end users.
. Promotes high level of satisfaction among customers by promptly responding to their service requirements. Additional Duties and Responsibilities
. Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
. Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
. Constantly improving relationship with client.
. Assisting managers and FOH /Events Coordinators on site with any reasonable request. Skills
. 5-star customer service skills, creating experiences that go beyond the expected.
. Proficient computer skills in Microsoft Office programs such as Excel, and Word.
. Excellent communication skills, a proactive approach to work and highly attention to detail.
. Excellent organisational and time-management skills.
. Experience in complaint handling.
. Ability to multitask and implacable attention to details.
. Ability to remain calm under pressure, use initiative and manage changing priorities as they arise Experience

This is a temporary role from Feb 10th until April 25th. There may be an optioon for extending this in future.