GE & SM Scheduler

We have an exciting opportunity for a Scheduler to join the team at UK Power Networks in Bury St Edmunds. The role will involve handling General and Smart Metering Enquiries.

The role will be for 12 month contract covering maternity leave, 5 days per week in the office.

The position will require the successful candidate to work full time in the office.

DIMENSIONS:
• To safely and effectively schedule staff (direct and contractors) in the Region.
• Achieving full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Provide regular feedback to the Field Engineers and Field Staff Supervisors.
• Take and resolves telephone queries from internal and external customers.
• Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
• Support the investigation of customer complaints.
• Record and co-ordinate Electricity Guaranteed Standards.
• Records annual leave and other absence.
• Liaise with Field Staff and update systems with timely information from site as required.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raising or requesting Street Works Notices and Permits as appropriate
• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are effectively scheduled and fully utilised.
• Ensure compliance with policies and procedures.
• Be required to carry out a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:
• Schedule staff effectively in order to keep overtime expenditure to minimum levels.

Customer:
• Liaise with field staff and update systems in a timely fashion to ensure our customers are given up to date information regarding their jobs.
• Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
• Liaison with customers where appropriate to make appointments and provide updates on progress with jobs.
• Effective scheduling of resources to minimise CML impact and customer complaints.

Process:
• Safely and effectively schedule staff (direct and contractors).
• Update SAP and other systems in a timely manner.
• Raise purchase orders when required in a timely manner.
• Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff.
• Record annual leave and other absence for all field based staff in the Region.
• Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Manage workloads efficiently and to time.

People:
• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
• Attendance at monthly Team Briefings.
• Management of days lost through sickness.
• Management of days lost through accidents.
• Management of non-lost time accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:
• A basic understanding of the Network and the various types of jobs undertaken would be an advantage.
• Ability to work in a pressured environment as part of a highly focused team.
• Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
• Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
• Initiative - A bias for action and problem resolution.
• Flexible attitude to work and working hours.
• Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners.
• Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering would be an advantage.