Workflow Administrator

Our client Scottish Water are looking for a Workflow Administrator (part-time, 22 hours per week) to join our Customer Response & Streetworks team based in Stepps, Glasgow.

Required to go into the office 1 day per week and for occasional office meetings. This would be a permanent role.

What you’ll do
What does a Workflow Administrator do? Well, the clue is in the name. It’s all about managing the flow of work, making sure that work requests and work orders are assigned to the right people, and making sure they have all the information required to take the next steps, and following up to make sure that things move along at a pace.
You’ll provide administrative support within the Customer Response and Streetworks team.
You’ll support our Risk Technicians and other colleagues by preparing comprehensive work packs for all planned and reactive activities.
You’ll be inputting data into our Works and Asset Management System (WAMS), including the generating work requests and work orders. You’ll make sure that work details in WAMS and Salesforce are kept up to date, and within customer service level agreements.
You’ll keep a close eye on the accuracy of all information which progresses through Salesforce and where required interrogate systems and engage with stakeholders to amend any inaccuracies.
You’ll provide support to other team members within the department to allow us to collectively enhance both customer and stakeholder experience in line with our targets and aspirations.
You’ll keep customers informed about progress and what we’re doing to resolve their issue.

What you’ll need
You don’t need to know anything about Water or Waste Water Networks (but trust us, you’ll be an expert in no time…). What you will need is a background in business administration or customer service, with excellent MS Office skills. Experience of Salesforce would be helpful, but we’ll train you on how our systems work.
Customer Service is the name of the game here. It’s really important that you can demonstrate a really
strong customer focus, and do everything you can to act quickly, communicate clearly, and keep customers informed and reassured.
You’ll have excellent written and verbal communication skills which you can adapt to fit a range of situations and people. And you’ll be well organised and conscientious, with good time management skills.

Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
As for some nice extras? You can expect an annual company bonus. 

This role will be a Grade 3. If you’re new to Scottish Water, you’ll join us on a starting salary of £25,980 (pro-rata). Performance-driven pay progression would then allow you to move through the range to a maximum of £30,000 (pro-rata).