Operational Support

Provide business support in all activities within the zone
Support of ENPaRT work programme and reporting
Support in CCT, SAP, Cintellate and other work systems.
Administration support to Zone operational, maintenance and investment activities including time writing and zone management reporting KPI’s.

• Provide administration and management support within all areas of the business
• Manage all correspondence and communication within the business
• Ensure that all customer contacts are dealt with in accordance with relevant processes
• Assist in the building of the weekly work programme with Zone staff and Team Leaders
• Supporting the weekly and daily maintenance of the resource plan and work programme
• Production and delivery of reports and management information within agreed timescales
• Liaison with external suppliers and other business areas Printing and collation of information to assist in the generation of work packs
• Contribute as an effective team member of Zone team.
• Ensure quality standards are maintained in all activities performed.
• Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.
• Comply with appropriate safety equipment as required
• Work towards a zero accident culture.

• Planning and Organising skills
• Excellent communication skills
• Significant all round administrative experience
• Able to operate at all levels of the business
• Working knowledge of Business IT systems
• Working knowledge of Energy Networks policies, procedures and working practices.
• Working knowledge of health, safety and environmental legislation
• Developed negotiation, communication and people management skills.
• Developed Customer Service skills
• Familiarity with MS suite of systems
• Knowledge of the Asset Inspection System (AIS)
• Knowledges of SAP system
• Knowledge of Cintellate system
• Knowledge of ENPaRT scheduling system

• The postholder will have a requirement to respond to a number of different challenges in this role.
• The accountabilities are varied and a degree of knowledge is required in each area to ensure effectiveness.
• Able to make balanced decisions, taking into account all possible information available, able to consult with others when applicable and anticipate/recognise possible outcomes.

• Although confident to make own decisions, will refer to immediate supervisor or peers for either ratification of own view, or assistance in decision making when necessary.

• Zone manager team leaders, and team members
• Customers
• Contractors

• Adaptability, flexibility, motivated and positive attitude
• A strong results-focussed project delivery ethic
• Excellent communication skills with individuals at all levels
• Strong customer focus.
• Ability to produce consistently high volumes of accurate work and work under pressure
• Ability to adapt quickly to new procedures and process improvements
• Ability to work both on own and as part of a team
• Ability to take personal ownership of, and resolve, project issues
• Aptitude to learn any required additional IT skills

• Experience in a multi-stranded project support/co-ordination role or equivalent role
• PC literate – MS Word, Excel, PowerPoint etc
• Experience in SAP, CCT and Cintellate systems
• General knowledge of the Operations, Maintenance and Construction Businesses activities.
• Educated to GCSE or equivalent standard
• Significant relevant experience
• Computer literacy – e.g. Microsoft Office suite