Service Operations Practitioner

Service Operations Consultant – 6 Months – Preston

Your Role:

You will be responsible for governing all incident management delivery, including Command Centre performance, to ensure Incident Management Service Levels and Key Performance Indicators are met. You will be ensuring Customer Satisfaction targets are met and support service improvement plans to prevent or remediate failures. You will chair daily service reviews

You will be self-motivated, and highly organised, with the ability to operate efficiently in a busy environment with competing priorities. You will be able to motivate and lead a team to ensure deliverables are met. You will be able to manage multiple suppliers and hold them to account to ensure that they are delivering to agreed targets within agreed timeframes. You will have excellent written and verbal communication skills. You will have good analytical skills and be able to translate technical issues into concise business terms. You will be keen to achieve service excellence.

About You:

You will be an experienced Service professional, whose skills and experience includes;

• A good understanding of the SIAM model is essential
• ServiceNow knowledge and reporting skills would be very beneficial
• A broad technical understanding with the ability to translate into business terms and prioritise accordingly
• ITIL lifecycle and Service Operations experience is required
• Excellent problem solving and analytical skills
• Excellent verbal and written communication skills
• Proficient Microsoft Excel and PowerPoint skills are highly desirable