Application Support Engineer

Application Support Engineer

Currently recruiting an Application Support Engineer for an established global organisation with a strong presence across the UK. You will be responsible for providing 3rd line support on the various application portfolio, working across the full incident and problem lifecycle to ensure effective resolutions are implemented. Also, you’ll engage with IT operations teams and 3rd Party stakeholders when taking ownership of application maintenance and continuous improvement.

Key Responsibilities

• Experience of owning application incidents, problems and support requests
• Ability to own multiple applications, analyse and resolve the problem
• Process requests for support, ensuring stakeholders are kept updated
• Liaise with development teams and suppliers for system enhancements
• Ensuring all tasks and procedures are carried out effectively to match Service Level Agreements
• Develop plans for installation and commissioning of hardware and software in line with established specifications
• Working across key business functions and engage with Tech Leads to formulate requirements and acceptance criteria during the service improvement process
• Ability to work independently or collectively in all activities relating to assigned tasks for support
• Working with ServiceNow ticketing system on incident, change and problem tickets

Key Skills

• Experience with CRM applications, ideally InterAction
• Strong knowledge of SQL
• Knowledge of Windows Server 2012-2019
• Understanding of using ServiceNow