Call Centre Advisor

Job Title: Call Centre Advisor

Rate: £12.56PH
Location: Castleford
Term: 6 months (with possible permanent opportunity)
Rate: £12.56PH

Hours: 37.5

Do you have experience dealing with customers? Are you self-motivated, resilient and have good time management skills? Do you have desire to work in a call centre where you can add value to customer service?

Our client is looking for a number of Call Centre Advisors to join their team for 6 months on a fixed term contract and this could be the job for you.

Benefits:
• Competitive salary
• Commission opportunities
• 25 days holiday (plus bank holidays)
• Group discount scheme

Key Responsibilities:

• Deliver exceptional customer service and maximise sales opportunities.
• Work in compliance with company policies and procedures.
• Gain a thorough understanding of the company’s products and services.
• Offer additional products to meet customer needs.
• Manage inbound customer contacts via calls, email, web chat, and other channels.
• Maintain relationships with the domestic customer base.
• Negotiate sales prices and cross-sell relevant products and services.
• Support with email management and web chat as required.

Qualifications, Experience & Skills

• Desirable: Contact Centre experience
• Strong interpersonal skills and self-confidence
• High degree of self-motivation, time management, and resilience
• Results-oriented and target-driven attitude
• Ability to build professional rapport with customers
• Empathy in managing customer interactions

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This Call Centre role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.