Customer Service Advisor

Job Title: Customer Service Advisor
Location: East London
Salary: £20.21 per hour
Contract: 12 months with possible extension

Job Purpose

This role is responsible for safely and efficiently scheduling field resources, including direct staff and contractors to carry out tasks. It also involves frequent interaction with external customers to ensure exceptional service delivery and enhance operational effectiveness.

Key Responsibilities

• Safely and efficiently schedule field staff and contractors.
• Ensure full utilisation of resources while maintaining and updating scheduling tools.
• Handle and resolve telephone queries from internal and external stakeholders.
• Collaborate with other departments to ensure seamless operations.
• Take ownership of customer complaints and assist in their resolution.
• Maintain records and monitor compliance.
• Work closely with team members to optimise scheduling and resource allocation.

Knowledge, Skills, and Experience

• Proven ability to thrive in a fast-paced, team-oriented environment.
• Strong focus on delivering excellent customer service.
• Effective communication and telephone skills.
• Proficiency in PC-based tools and software, with fast and accurate data entry skills.
• Self-motivated with a strong drive to achieve goals.
• Flexibility and initiative to address problems and implement solutions.

Key Competencies

• Highly organised, process-driven, and results-oriented.
• Strong data management and attention to detail.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Excellent interpersonal and collaboration skills.
• Customer-focused with a commitment to high-quality service delivery.
• Resilient under pressure with the ability to meet deadlines.