Customer Service Advisor - Inbound Calls

Customer Service Advisor – Inbound Calls
3-month contract, full time - opportunity to apply for perm roles. 
£13.03 per hour
Leicester

Join a Trusted Partner: Severn Trent Water
At Morson Talent, we are proud to be recruiting on behalf of our client, Severn Trent Water (STW). This is a fantastic opportunity to join one of the UK’s leading utility companies and help them deliver outstanding customer service.

No water industry experience?
That’s no issue. STW values individuals with the right attitude, passion, and a commitment to making a difference.

Key Role Information
Why This Role?
Customer-Centric Focus: Be part of a team that prioritizes customer satisfaction, providing personalized support without unnecessary bureaucracy.
Unique Work Environment: STW offers a dynamic, supportive culture where employees thrive and grow.

Location & Hours: This role is based at STW’s Leicester office, with full-time hours of 37 hours per week, Monday to Friday, between 8:00 AM and 6:00 PM.

Your Role

• Customer Interaction
• Respond to inbound inquiries via phone and email, delivering tailored and effective solutions.
• Problem-Solving
• Use your initiative to resolve unique challenges in a fast-paced setting.
• Team Collaboration
• Work closely with a supportive team that shares your commitment to outstanding service.
• Ownership & Accountability
• Take full ownership of customer queries, empowering yourself to make decisions that enhance the customer experience.

What’s in It for You?

• Competitive Pay: £13.03 per hour (equivalent to £25,396.88 pro rata).
• Holiday Allowance: Generous 33 days (pro rata).
• Training & Development: Access tailored training through STW’s comprehensive ‘Academy’ program.

Why Morson Talent?
As a leading recruitment partner, Morson Talent connects individuals with roles that empower them to make a real difference. By joining this role, you’ll work with a trusted client, Severn Trent Water, known for its customer-first approach and commitment to excellence.

How to Apply
Don’t miss this opportunity! Ensure your CV is up-to-date and apply today.

For more information or assistance, contact our recruitment team at Morson Talent.