School Receptionist

Role: School Receptionist
Duration: ASAP - 30th August 2025
Rate: Umbrella £19.80ph
Location: S20 - but may be required to work at any site where the Company operates should the need arise.

Role:
To operate an efficient and effective School Reception area handling telephone calls, requests for information, sales, bookings, typing, etc.

Key Responsibilities:
Core Values

• - To promote the Company’s Core Values through personal behaviour and by challenging behaviour in others that is contrary to the Core Values.

Customer

• - To establish and maintain excellent standards of customer care at all times.
• - To ensure that every customer receives personal recognition throughout the whole sales process.

People

• - To work as a member of the reception team, working proactively with other members of staff in all other areas of the business.
• - To ensure that on a day-to-day basis that you are you are fully aware of your working obligations and that you are both reliable and punctual for your allocated shifts.
• - To ensure your personal hygiene and uniform meets the standards set by the centre at all times.
• - To attend relevant staff training set out by the centre’s General Manager even if said training is outside of normal working hours.

Financial

• - To undertake the responsibility of cash handling ensuring that security of monies is paramount and meets the company’s cash handling policies and procedures.
• - To be able to justify all cash transactions individually undertaken.
• - To monitor unpaid bookings and complete the relevant administration.

Operations

• - To ensure that reception team provide a quality support service to all departments by handling all customers, staff, messages etc with high quality professionalism at all times.
• - To ensure that all emergency procedures are followed and controlled by Reception where necessary.
• - Ensure that reception is welcoming at all times by keeping the area clean and tidy
• - Assist the marketing department in encouraging the up-selling of all of the venues products by the department.
• - Work along side the marketing department in order to provide the customer with up to date, relevant marketing information and offers

Key Performance Indicators

• - Telephone calls should be answered within four rings
• - Cash reconciliation should balance upon the completion of every shift

Health and Safety

• - Adhere to the Company’s health and safety policy and procedures at all times.
• - To ensure the Centre complies with all current Health and Safety legislation.
• - To report immediately any areas of concerns to either a line manager or Duty Manager.
• - To report all defects/breakages to the line manager.
• - Attend all health and safety training when required including outside normal working hours.
• - To have up to date knowledge of all emergency procedures operated from Reception.

Qualifications:

• - Enhanced DBS Check Required

Get in Contact!

This role is open to multiple levels of seniority so if you feel you meets, or know someone that meets the requirements for this role, we would love to hear from you!

Apply directly to this role or reach out to contact Danielle Vermeer at danielle.vermeer@anderselite.com or call on 0113 205 1269.