Technical Support Engineer - DV Cleared

Technical Skills
We are looking for individuals who possess skills and experience in one or more of the following areas:
• Able to demonstrate experience of troubleshooting and diagnosis of technical issues.
• Understanding, and previous use of, AWS services.
• Installation and configuration of RHEL or Windows Server OS technologies.
• Configuration and understanding of databases such as PostgreSQL, MS SQL and Oracle.
• Good knowledge of fundamental networking, such as network protocols, VPNs and firewalls.
• Experience with enterprise software applications and demonstrate understanding of development, test and release processes.

It would be especially desirable if the candidate has experience implementing or supporting the following products (listed in order of preference):
• AMX/SMAX
• Configuration Management System (CMS)/UCMDB
• Service Manager
• Operations Orchestration (OO)
• IDOL
• Connect-It
• Asset Manager
• Test Tools including ALM Octane, Load Runner and UFT

Non-Technical Skills
• Able to demonstrate excellent team-working skills.
• Strong interpersonal and communication skills across all stakeholder levels.
• Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
• Specific knowledge of secure government operations and ways of working.
• Background in Service Management Capabilities and experience of working with Service Management toolsets.
• Experience of working with personnel in a cross-organisation environment is highly desirable.