Data Analyst

Position Title:

Data Analyst

Contract Duration:
12 months

Location:
Three days per week in Crawley, two days remote working

Overview:
My client is seeking a skilled Data Analyst to support a new project. The role will involve utilising AI and data analysis tools to improve service efficiency, compliance, customer satisfaction, and operational processes by leveraging rich text data. The successful candidate will play a vital role in enhancing business processes and maximising incentive revenue.

Key Responsibilities:

• Analyse large datasets using AI to extract insights and improve business processes.

• Develop AI models to categorise free text data across key business areas such as customer comments, job notes, and fault resolutions.

• Collaborate with business stakeholders to validate use cases, document requirements, and ensure delivery of solutions.

• Automate review and classification of small service jobs to improve compliance and quality assurance.

• Conduct sentiment analysis on customer comments to identify positive and negative experiences and improve customer satisfaction.

• Use AI to optimise fault resolution processes and enhance operational efficiency.

• Ensure regulatory compliance by validating documentation for planned shutdowns.

Key Competencies:

• Data Translation Skills: Ability to translate business problems into actionable data models and insights.

• Strategic Decision-Making: Ability to drive data-led decisions balancing short-term and long-term business needs.

• Influential Communication: Capable of explaining technical concepts to both technical and non-technical audiences.

• Organisational Navigation: Skilled in building consensus and managing competing priorities.

• Technology Agility: Ability to adapt to emerging tools and technologies quickly.

• Change Catalyst: Identifying impactful changes and making evidence-based recommendations.

Deliverables:

• Development and deployment of AI models for data categorisation and sentiment analysis.

• Optimisation of fault resolution processes.

• Automation of small services job reviews.

• Documentation and reporting of project milestones and outcomes.

• Backlog analysis and prioritisation of future use cases.

Essential Skills & Experience:

• Strong experience in data analysis using Python, SQL, and PowerBI.

• Experience with data modelling, warehousing, and ETL processes.

• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

• Knowledge of large language models (LLMs) for analysing textual data is desirable.

• Familiarity with prompt-based AI techniques, context chunking, and few-shot learning is advantageous.

Health & Safety Responsibilities:

• Ensure full understanding of health and safety risks associated with work activities.

• Comply with company safety procedures and legal requirements.

• Apply appropriate risk management measures to protect yourself and others.