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Property and Facilities Helpdesk Coordinator

| Newcastle upon Tyne, Tyne and Wear, England

Location: Newcastle upon Tyne, Tyne and Wear, England
Salary: £25k - 27k per year
Category
Customer Service
Sector: Professional Services
Contract type Permanent

Property and Facilities Helpdesk Co-ordinator - Newcastle (Hybrid Working) - Permanent Opportunity

About the Role
Our client are looking for a Helpdesk Administrator to join their Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores they occupy. You will be responsible for overseeing the facilities helpdesk, including dealing with reactive property related issues, including logging and allocating work requests to contactors, ensuring they are dealt with effectively, and in a timely and professional manner. You will also assist with the delivery of the Planned Preventative Maintenance (PPM) contract.
The normal working week is Monday to Friday, 37.5 hrs per week. Your start and finish time are to be agreed with your line manager.

Role Responsibilities:
• To act as a central point of contact for property and facilities related matters pertaining to the leased properties we occupy
• Maintain the CAFM system and administer reactive requests from inception to completion
• Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor or member of the facilities team
• Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts and manage customer expectations accordingly
• Seek and recommend appropriate contractors where existing supplies do not cover the task and maintain contractor records
• Proactively update open work orders, liaise with sites and manage works requests through to satisfactory resolution, updating CAFM and customers accordingly
• Raise quote requests and Purchase Orders
• Utilise our contractors own Elog books to establish status of reactive and ppm works
• Update statutory compliance trackers in conjunction with other members of team
• Co-ordinate booking in contractors to sites for all PPM and reactive works
• Recognise and escalate any issues as appropriate
• Undertake detailed administration responsibilities as required.

Skills and Experience Required:
• Ideally you will understand building related matters and have experience of operating within a facilities helpdesk role having the knowledge to interpret described faults and allocate jobs accordingly. Some knowledge of HVAC, electrical and other building systems in a commercial setting would be an advantage.
• Excellent customer service with a confident approach
• An eye for detail
• Able to build relationships
• Driven to understand the operational requirements of the buildings we occupy
• Able to work at a fast pace and under time critical scenarios
• Flexible approach to meet deadlines and urgent requests. Overtime may be required occasionally to meet the demands of the role
• Resilient to cope with these conflicting demands
• Demonstrated use of Excel and Word & experience in the use of a CAFM or other similar property database preferred

Property and Facilities Helpdesk Co-ordinator - Newcastle (Hybrid Working) - Permanent Opportunity

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Property and Facilities Helpdesk Coordinator