People Services Assistant

I am currently partnering with Manchester Airport Group (MAG) to recruit for a People Services Assistant join the team initially on a 3 month basis. This role has the potential to turn permanent. Reporting into the People Service Centre Manager, you will be joining a close-knit and supportive team.

Hybrid working from Manchester Airport, 2 days in and 3 days from home.

Up to £88.46 per day. 

Job Purpose:

The purpose of this role is to deliver a high quality and efficient administration service.

Roles and Responsibilities:

Service

• Resolve policy/rules-based queries within agreed SLA’s via ServiceNow, telephone and email, ensuring company policies and procedures are adhered to.

• Seek advice for complex queries from senior team members.

• Liaise with customers and third parties where appropriate to resolve queries and use SAP SuccessFactors to administer transactions.

• Check the quality and accuracy of own work and the work of peers as required.

Process

• Administer rules-based transactions following agreed processes and procedures to required SLA’s and quality standards.

• Support the delivery of projects within the teams existing service scope.

• Propose new ways that our systems and processes can be simplified or enhanced through continuous improvement, to improve efficiencies and ways of working within the team.

• Recommend updates to the PSC Knowledge bank and relevant processes as appropriate.

• Keep up to date with any relevant processes and policy changes.

Technology

• Perform data input activities and utilise appropriate HR systems to resolve queries.

• Produce & validate routine letters, reports and forms using agreed systems & templates.

• Keep up to date with all relevant system and technical developments.

People

• Identify own additional training & development needs to enhance performance in the role.

• Demonstrate the required behaviours against the MAG values.

• Provide buddy support to PSC new starters.

This role has an ASAP start so please do reach out to Imogen Parr for further information. Please call on: 0161 641 7756 or send over your CV and application to: imogen.parr@morson.com