IT Support Engineer

IT Support Engineer – Contract – Filton – 6 to 9 Months

About Your Role:

As the IT Support Engineer, your role will include;

• Identify, categorise, diagnose and resolve IT in OT related problems at industrial asset level
• Plan, install and configure software and hardware
• Manage network equipment at machine level
• Manage accounts and workstations
• Maintain and secure passwords, file system security and data integrity
• Manage, maintain, update and upgrade systems, Operating Systems and Software with new releases
• Support new projects, data flow evaluations and budget/time calculations
• Build Hardware and Software documentation and inventory, responsible for IT related data management
• Manage hardware and software licensing
• Maintain backup and restore means according to policies
• Support IT components disposal according to policies
• Monitor systems according to policies
• Apply relevant security measures such as antivirus / security patches / network segregation
Perimeter
• Providing IT in OT support to eliminate production deviations within detail manufacture, sub assembly / final assembly, builds and Final Assembly Lines (FAL).

About You:

As an experienced IT Support Engineer, your skills and experience may include;

• Previous experience working within a Industrial environment supporting/maintaining Information Technology/Systems is preferred but not essential
• Knowledge of Cyber Security practices ideally within an industrial context, being able to critically assess at 1st level the physical and digital security of assets
• Experience in performing Installations of Security software & system patches, ideally in an industrial context
• Including restoring those backups within the Industrial Assets
• An understanding of Networking infrastructure
• Planning & scheduling for Maintenance and Licence Management
• Effectively Managing IT documentation
• Leadership or Participation in IT projects with a basic understanding of project management
• Good Understanding MS Operating Systems including legacy systems
• Working knowledge of the Google Workspace Environment a plus but not essential
• The ability to communicate effectively to both IT professionals and end users
• Training will be provided for various tools and processes used by IT in OT