Deployment Incident Manager - Deployment Coordinator

Deployment Issue & Incident Management Support
Duration: 6 months (initial)
IR35 Status: Inside IR35
Location: Fully Remote

Our client, a major UK retail and financial services provider, is seeking a Deployment Issue & Incident Management Support Specialist to join their team on a hardware deployment project. Reporting to the Project Manager, you’ll work alongside Schedulers and collaborate closely with BAU teams to ensure a seamless deployment process.

Key Responsibilities:

• Provide scheduling and planning support, ensuring efficient deployment timelines.
• Offer administrative and project support, keeping documentation and workflows up to date.
• Coordinate, manage, and drive issue resolution during deployment.
• Act as the key point of contact for day-to-day incident management, proactively identifying and resolving deployment issues.
• Liaise with delivery partners and BAU support teams to facilitate smooth issue resolution.
• Monitor and report on deployment progress, highlighting any roadblocks.
• Own and drive incident resolution, ensuring escalations are handled promptly and effectively.
• Maintain detailed documentation, including incident logs and daily progress reports.
• Work closely with internal schedulers to address any programme or branch-raised incidents.
• Co-chair daily WAR room meetings, updating teams on incident status and new developments.
• Engage with stakeholders, providing regular reports to programme management on incident resolution progress.
• Raise, track, and manage incident tickets in ServiceNow to ensure issues are properly logged and resolved.

Required Skills & Experience:

• 1st-line support experience, with the ability to diagnose and escalate hardware deployment issues.
• Experience using ServiceNow for incident logging, tracking, and resolution.
• Hands-on experience in incident management, ensuring timely resolution of deployment-related issues.
• Dealing with Initial triage of issues that come from hardware deployment
• Excellent problem-solving skills, with a proactive approach to identifying and resolving challenges.
• Meticulous attention to detail, ensuring accuracy in reporting and documentation.
• Ability to work effectively under pressure in a fast-paced deployment environment.
• Strong stakeholder management skills, collaborating with internal teams and delivery partners etc.