Complaints Resolution Manager

Job Title: Complaints Resolution Manager

Location:

North West England, Cheshire, Birchwood

Job Type:

Contract, expected to work Full-Time hours. Hybrid model of 3 days office based, 2 days working from home (WFH)

Primary Industry:

Customer Service and Call Centres

Salary:

£35000 - £40000 Per annum

Job Duties:

• Manage and oversee the complaints resolution process within the customer service department
• Investigate customer complaints thoroughly and efficiently
• Develop effective resolutions and solutions to customer issues
• Communicate with customers to address their concerns and provide updates on the resolution process
• Collaborate with other departments to ensure a smooth and timely resolution of complaints
• Monitor and analyse complaint trends to identify areas for improvement

Required Qualifications:

• Proven experience in a complaints resolution or customer service management role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and professional in high-pressure situations
• Dealing with escolated complaints is a must

Experience:

Minimum of 5 years in a customer service or complaints resolution role

Knowledge and Skills:

• Understanding of customer service principles and practises
• Knowledge of complaints handling procedures and best practises
• Proficiency in Microsoft Office suite
• Strong organisational and time management skills

If you are interested in becoming part of a fast growing business that has a positive impact for both customers and the environment alike, then reach out, this could be the role for you!