Helpdesk Coordinator

Industry: Facilities Management
Contract Type: Temporary to Permanent
Summary:
Transport for London (TFL) requires a Helpdesk Coordinator to join our facilities helpdesk on a contract in Victoria. The role is initially set for approximately 6 months with the potential to become permanent for the right candidate. The Helpdesk Coordinator will handle incoming calls and emails, ensuring exceptional customer service. Responsibilities include logging and creating new job orders, assigning them to the appropriate engineer or contractor, and updating bespoke systems and spreadsheets. The position requires a confident telephone manner, solid IT skills, and excellent attention to detail, ideally developed from previous experience in a facilities helpdesk or call centre environment. The working hours are from 8.00am – 5.00pm or 9.00am – 6.00pm, with four days in the office and one day working from home each week. The salary is £17.46 - £18.65 per hour (£29k - £31k depending on experience).

Skills:
Excellent telephone manner
Attention to detail
Solid IT skills
Customer service experience
Previous facilities experience (highly desirable)
Experience in a phone-based environment
Proficient in Microsoft Office (Outlook, Excel)
Experience using Maximo or similar CAFM system
Ability to manage incoming calls and emails
Key management experience
Software/Tools:
Maximo (or similar CAFM system)
Microsoft Office (Outlook, Excel)
Certifications & Standards:
None specified

Please email john.kingham@morson.com