Customer Service Administrator

Our client, Scottish Water are currently recruiting for a Customer Service Administrator to join their team on an ongoing contract basis, initially 3-6 months but likely to be extended for the right candidate.

This will be a work from home position, but candidates should be able to attend the Stepps office if/when required.

The role is based in their Development Operations team and provides technical and admin support of the delivery of new water and wastewater infrastructure for both domestic and non-domestic customers. The Administrator will cover a variety of tasks, including but not limited to:

• Call handling.
• First point of contact to a wide-ranging customer base via telephone, email, and online portal applications
• Data entry
• Stakeholder engagement both internal and external.

Within this role the successful applicant will develop skills and capabilities to process and program all applications for new connections ensuring completion within the required timeframe and responding to customer enquiries regarding the technical progress of their application.

Following training you will navigate a bespoke online system to update applications and enquiries which will allow for the generation of you and your teams workload.

Required skills for this role are:
• High commitment to learning, developing new skills, and putting these to use on the job. Working understanding of Microsoft Office applications
• The desire to deliver “great” Customer Service to our customers.
• Good communication, time management & communication skills
• Strong organisational and numeric skills
• The ability to work together as ‘One Scottish Water’ to achieve the best for our customers • Adhere to agreed KPIs and SLAs Following training the ability to navigate a bespoke online system for work allocation and completion.