Customer Service Call Centre Advisor

Customer Service Call Centre Advisor
Oldbury, B68 £25,396 per annum Full-time, Permanent, On-site

Morson Talent is proud to be recruiting on behalf of a well-established and growing organisation for a Customer Service Call Centre Advisor to join their dynamic team based in Oldbury. This is a fantastic opportunity for someone with a background in customer service, call centre, or administration who thrives in a fast-paced environment and is confident handling challenging conversations.
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About the Role
As a Customer Service Call Centre Advisor, you’ll play a crucial role in the aftersales process. Once a sale is confirmed, you’ll step in to ensure smooth delivery and resolution. Your responsibilities will include:

• Allocating jobs to engineers and updating customers with ETAs
• Chasing engineers for job completions and following up on outstanding actions
• Contacting customers to resolve disputes and chase payments where needed
• Handling inbound calls across three different lines
• Using internal CRM systems to manage and log customer interactions

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What We’re Looking For

• Previous experience in customer service, call centre, or administration
• Confident and professional phone manner
• Comfortable dealing with difficult conversations and resolving queries
• Ability to multitask and remain calm under pressure
• Strong organisational skills and attention to detail

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Shifts and Hours

• Four-week rolling rota (includes weekends 2 weeks out of 4)
• Weekday shifts:
  • 7:00am – 4:00pm
  • 8:30am – 5:30pm
  • 10:00am – 7:00pm
• Weekend shifts:
  • Saturday and Sunday: 8:00am – 5:00pm
• Daily breaks: two 10-minute breaks and one 40-minute break

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Training and Onboarding
• One week of classroom-based training
• One week in an academy-style environment with additional support
• Full support and ongoing development provided
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Location
This is an on-site role based at:
Hagley Road West, Oldbury, B68 0NP
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Start Dates
• Immediate starts available: Monday 21 April or Monday 13 May