Customer Service Advisor

Rate: £12.60 per hour

Contract: 3 months

Location: Derby

Start Date: Immediate 

Join our clients Customer Service team where you will play a crucial role in ensuring the efficiency and effectiveness of their operations. 

Key Accountabilities:

• Schedule customer-appointed and proactive work for technicians and crews.
• Liaise with customers and other stakeholders to ensure work is completed to the highest quality standards and in compliance with local regulations.
• Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
• Adhere to service levels that meet customer and company expectations.
• Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
• Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.

Experience & Capabilities: 

To excel in this role, you should have:

• Strong IT skills, particularly with the Microsoft Office suite.
• The ability to work under pressure in a dynamic and evolving environment.
• Excellent communication skills with a proven track record of managing customer expectations.
• The capability to interpret and analyse complex information.
• Experience working to service levels and individual targets.

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.