Customer Success Manager

Job Title: Customer Success Manager

Rate: £16.35 PH

Hours: Full-time

Contract: Temporary 12-18 months

Location: Maidstone

Role Objective:  The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint.  The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming. This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership.  
Key Accountabilities:

• Receive and process the customer’s initial enquiry
• Book surveyor site visits
• Raise, issue and manage customer’s quotations
• Take payments
• Schedule and monitor all works into weekly programmes
• To safely and effectively schedule staff (direct and contractors) for the region.
• Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools
• Liaise with both operatives and contractors on any site issues
• Report and have constant communication with customers
• Taking and resolving telephone queries from internal and external customers.
• Take ownership of and support the investigation of customer complaints.
• To work as a team with other Business Services Administrators, Field Engineers to ensure staff are effectively scheduled and fully utilised.

Experience & Capabilities: 

• Ability to work in a pressured environment as part of a highly focused team.
• An attitude for excellent customer service.
• Good telephone skills.
• Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
• Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
• Flexible attitude to work and working hours.
• Self-motivated, with a strong drive to succeed.
• Ability to build good working relationships

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This Customer Success Manager role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.