Customer Service Agent

Job Title: Resolutions Agent / Customer Service Agent
Department: Logistics
Location: Oldbury (West Midlands)
Salary: £24,000 - £26,000 per annum

About the Role:
We are looking for a customer-focused Resolutions Agent to join our dynamic team. In this role, you’ll handle incoming calls and emails, manage a variety of customer queries, and ensure prompt and professional resolutions. You’ll be at the heart of our customer service operation, coordinating solutions, handling complaints, and providing regular updates to ensure a smooth and stress-free experience.

If you thrive in a fast-paced, multitasking environment and enjoy helping people, this role is perfect for you!

What You’ll Be Doing:

• Handling incoming customer queries via phone and email, assessing requests and prioritising based on urgency.
• Managing multiple cases at once, ensuring each customer receives timely and professional support.
• Working closely with contractors, suppliers, and internal teams to coordinate effective solutions.
• Keeping customers updated on progress and ensuring all issues are resolved efficiently.
• Accurately recording details of all customer interactions and resolutions.
• Handling customer complaints and escalations in a calm and professional manner.

What We’re Looking For:

• Previous experience in customer service, ideally in a call centre or fast-paced environment.
• Strong communication skills – you can explain things clearly and reassure customers.
• Excellent problem-solving abilities and the ability to make decisions under pressure.
• Ability to multitask and stay organised while managing multiple queries at once.
• A customer-first approach, always looking to deliver the best experience possible.

What’s in It for You?

• Competitive salary of £24,000 - £26,000 per year.
• A supportive team environment where your skills and hard work are valued.
• The opportunity to develop your customer service and problem-solving skills in a dynamic role.
• A fast-paced, rewarding role where no two days are the same!

If you’re passionate about delivering excellent customer service, have a knack for problem-solving, and can handle multiple tasks at once, we’d love to hear from you!

Apply today and take the next step in your career.