Customer Liaison Officer

Job Title: Tenant Liaison Officer
Location: West & North Yorkshire
Salary: £28,000 - £29,500 per annum
Employment Type: Permanent

Company Overview:
Our client is a planned works contractor that delivers kitchen & bathroom upgrade programme for a housing association. Due to growth, they are looking to a TLO to join their team,

Role Overview:
We are currently seeking a proactive and empathetic Tenant Liaison Officer. The ideal candidate will serve as the primary point of contact for tenants, ensuring their queries and concerns are addressed promptly while creating a positive living experience. You will play a vital role in enhancing tenant satisfaction and maintaining strong relationships with our diverse clientele.

Key Responsibilities:

• Act as the main point of contact for tenants, addressing inquiries and resolving issues effectively.
• Conduct regular property visits and inspections to ensure tenants are satisfied with the contractor’s work.
• Manage tenant complaints, feedback, and disputes in a timely and professional manner.
• Collaborate with management and install teams to facilitate work alteration and improvements.
• Maintain accurate records of tenant interactions and issues in the property management system.

Qualifications:

• Proven experience in a customer service role, ideally within property management or housing.
• Strong interpersonal and communication skills, with the ability to establish rapport easily.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Organisational skills with attention to detail.
• Proficiency in using property management software and Microsoft Office Suite.
• A good understanding of tenancy laws and regulations is an advantage.

What We Offer:

• A competitive salary with additional benefits (35 days holidays, pension, health cash plan etc)
• Opportunities for professional development and growth.
• A supportive and inclusive work environment.
• The chance to make a significant impact on the tenant experience.