Call Centre Advisor

Pay: £12.60 per hour

Contract Length: 3 months (permanent opportunity)

Location: Derby

Hours: Full time

What you will be doing: You will be working with external suppliers, field managers, operatives and customers in order to ensure a first-class service is being delivered.

As a Call Centre Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.

Role Responsibilities:

Prioritise and schedule customer appointed and proactive work to field technicians and repair crews.

• Liaise with our customers, the highway authorities and our local operational teams to ensure that work is completed to the highest quality and is compliance with local highway authorities.
• Keep customers informed on the status of their work requests and explain the steps required to complete necessary work to their satisfaction.
• Work to service levels that achieve the customer and company’s required outcomes.
• Proactively look for opportunities to improve process and feed ideas into local meetings and continuous improvement groups.
• Manage our workflow, redistributing work in day as priorities and service levels change to meet customer and business need.

Requirements: 

• To excel in this call centre role, you should have:

• Strong IT skills, particularly with the Microsoft Office suite.
• The ability to work under pressure in a dynamic and evolving environment.
• Excellent communication skills with a proven track record of managing customer expectations.

How to Apply

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.